Question 1

When will my order ship?

Accepted Answer

All orders ship from our UK studio within 1 working day. You'll get a tracking link as soon as it leaves us.

Question 2

Can I change my order after placing it?

Accepted Answer

Get in touch within 1 hour of ordering and we'll do our best. After that, your parcel is usually already with the courier.

Question 3

Do you restock sold-out items?

Accepted Answer

Sometimes. Drops are intentionally limited — sign up to the newsletter or follow us on Instagram for restock alerts.

Question 4

How do your hoodies fit?

Accepted Answer

Boxy and slightly oversized. If you're between sizes and want a cleaner fit, size down. See the full sizing guide.

Question 5

Will the print crack or fade?

Accepted Answer

We use water-based and discharge prints designed to live with the fabric, not on top of it. Wash inside out, cold, and skip the tumble dryer to keep them sharp for years.

Question 6

Do you ship internationally?

Accepted Answer

Yes — worldwide. International customers are responsible for any local customs or import duties.

Question 7

What's your return policy?

Accepted Answer

30 days from delivery for unworn items with tags attached. Full details on the Returns page.

Question 8

Why the cannabis references?

Accepted Answer

Kushems is a love letter to the culture we grew up in. The references are quiet, considered and woven into the design language — not slapped on as a logo.

Question 9

Where are your products made?

Accepted Answer

Garments are produced with partner factories we've personally visited. Accessories are sourced from small independent makers wherever possible.

Questions, answered.

Orders

Sizing & Fit

Shipping & Returns

Brand